Frequently Asked Questions
How much does shipping cost?
Shipping is free to the US, Canada, Australia, Japan, Europe and UK!
If you live in another country, the shipping rate will be calculated during checkout.
Which company handles the shipment?
We work with DHL. Sometimes we use FedEx for special reasons. Both offer fast and safe delivery.
Where do you ship from?
We ship worldwide from Marrakech, Morocco!
Can I track my order?
Sure! Once your package is shipped, we send you the tracking number so you can track your order and check delivery status.
How long does it take to ship my order once confirmed?
It takes a maximum of 5 working days to ship your order, unless otherwise stated.
How long does it take once my order has shipped?
It usually takes 3 to 8 working days for an order to arrive in the US.
Why do you need my phone number?
We request a phone number so the delivery company can contact you if needed.
What about tax and duties?
Customers are responsible for extra taxes or customs fees. US customers usually don't pay extra because of the US-Morocco free trade agreement. Others should check their local customs regulations.
Can I return my rug?
We don't accept returns or exchanges unless the items have been damaged in transport. Most of our items are vintage and handmade, so imperfections are normal. Please contact us if there’s an issue with your order.
Will my rug be clean when I receive it?
Yes! All our rugs are cleaned before packing.
How long does it take to get a custom rug?
We need 3 months to weave and clean your custom rug properly.
What if I want a very special rug?
We’d love to! Contact us at contact@shkoonshop.com to discuss your project.
How do I clean my rug?
Dust regularly. For deep cleaning, use soap and water, or a professional cleaner. For small stains, treat with a mix of wool detergent and white vinegar in warm water.
I'm an interior designer, do you sell wholesale?
Yes! Contact us at contact@shkoonshop.com to discuss wholesale opportunities.
Do you have a showroom we can visit?
Yes! You can visit us in Marrakech (Sidi Ghanem area) by appointment. Contact: contact@shkoonshop.com or Instagram: @shkoon_shop